GDPR – Privacy Notice

Salter Cleaning Services Limited ("We") are committed to protecting and respecting your privacy

This policy (together with our terms & conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  1. Definitions

Data controller - A controller determines the purposes and means of processing personal data.

Data processor - A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example, name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

  1. Who are we?

Nicky Salter is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are:

For all data matters contact Nicky Salter – Data Controller

Salter Cleaning, 38 Widney Lane, Solihull B91 3LS

Telephone 0121 705 8432

  1. The purpose(s) of processing your personal data

Your personal information, such as your name, address, phone number, email address, may be requested in some places on Salter Cleanings website. You are not required to enter any information in order to use our website. Should you choose to share such Information Salter Cleaning may use it to contact you regarding our window cleaning services. Although general use of our website does not require that you divulge any personal information, certain functionalities of the site do require that you enter such information in order to proceed.

You may have contacted us via direct email, telephone or postal mail for a quotation for our services. We will require your name, address, phone number, email address should you accept our services to enable us to set up an account with us and then to send you (via email – our preferred method) or postal service our invoice. We will also need these details should we need to contact you about the contract you have agreed with us and maintain our own accounts and records. You may send payments to us via cheque and this will show your bank details . Suppliers will send invoices and bank details for payments. Health and Safety vetting to be carried out for bona fide subcontractors

  1. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  1. Name and status
  2. Contact Information such as email addresses and telephone numbers;
  3. Demographic information such as address and post code
  4. IP address (automatically collected); via website
  5. Bank Details
  1. What is our legal basis for processing your personal data?
  2. Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

Consent of the data subject;

Via email / Telephone / Written / Verbal

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract

Contract issued verbally, via email (postal if needed)

When contract confirmed by email / verbal. Account set up and invoice processed. Cheques banked

Processing necessary for compliance with a legal obligation

HMRC Accounting

Health and Safety vetting

More information on lawful processing can be found on the ICO website.

  1. Sharing your personal data

Your personal data will be treated as strictly confidential and will be shared only with our bona fide sub-contractor should works be required by them a

  1. How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary. We only retain your data for the following purposes, whilst you have an active contract / account with us and for legal obligations.

  1. Providing us with your personal data

We require your personal data as it is a statutory and for contractual requirement,

  1. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
  1. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

  1. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our DATA Controller - Nicky Salter

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.